Shipping and Returns

Shipping: 

We ship to anywhere in the USA and Canada, as well as internationally

Shipping costs are estimated in the shopping cart by putting in your Zip Code.

We offer flat rate shipping to the US (lower 48):

Order Size Shipping Cost
$1-199 $14.95
$200-299 $18.95
$300-399 $24.95
$400+ $28.95

 

Alaska/Hawaii

If you would like a shipping rate to Alaska or Hawaii please contact us with your order contents and zip code and we will get you a rate for shipping.

APO/FPO/PO Boxes

FedEx and UPS will not ship to Post Office Boxes. You are responsible for entering the correct shipping address; this includes the correct address with the matching zip code (postal code) entered at checkout. If you require shipping to a P.O. Box please contact us and we will try to find an alternative shipping method that suits your shipment. 

3 Day, 2nd Day & Next Day Rush

3 Day, 2nd Day, and Next Day Rush services are available for an additional charge, please note as our products are custom made when you order them they lead time still remains the same. If you would like to request rush shipping please contact us with your order contents and zip code and we will get you a rate for shipping.

Who should I contact with regards to placing an international order?

If you would like an International shipping rate please contact us with your order contents and zip code and we will get you a rate for shipping.

Product Lead Times:

Baseboard Cover orders

We consolidate all orders and ship across North America every Friday. The cut-off time for Friday shipments is Thursday 9 p.m. EST.

For customers in Western States, expect 2 days in transit. Midwest customers – 3 to 4 days and customers in the Eastern States expect 5-7 days in transit. 

If you would like to request rush shipping please contact us with your order contents and zip code and we will get you a rate for shipping.

Canadian? We offer local pick up in the Lower Mainland area, please call us to arrange pick-up.

What delivery service is used?

Fedex Ground.

Vent Cover orders

Resin Covers:

Please allow 1-2 weeks for manufacturing and up to 1 week for shipping. Some popular sized grills may be shipped within 1-2 business days.

Special orders and painting will take longer to produce.

Grilles with dampers may take up to 4 weeks.

*For all Canadian orders, Please allow 1-2 weeks additional delivery time for orders with a shipping destination in Canada as we need to clear customs we pay all the import taxes and customs fees due on your behalf

Wood Covers:

Please allow 2 weeks for manufacturing and up to 1 week for shipping.

For all Canadian orders, *Please allow 1-2 weeks additional delivery time for orders with a shipping destination in Canada as we need to clear customs we pay all the import taxes and customs fees due on your behalf.

*During the busy holiday season, please allow extra time to process and ship your order.

 Metal Covers:

Aside from Quick Ship items (labeled 'Quick Ship'), please allow 4 weeks for manufacturing and up to 1 week for shipping.

*For all Canadian orders, Please allow 1-2 weeks additional delivery time for orders with a shipping destination in Canada as we need to clear customs we pay all the import taxes and customs fees due on your behalf.

What delivery service is used?

UPS Ground

Note: Although we will try our best, items ordered together may not arrive together.

Returns:

Baseboard Covers:

We want you to love your baseboard covers, we will issue refunds for customers who aren't completely satisfied, but we require that you ship the product back to us before we will process the refund.

Items may be returned within 30 days of receipt and require a return authorization number (RMA) so we can process your return quickly.

Refunds are subject to a 15% restocking fee and will be credited in the original form of payment. Please note that shipping charges are non-refundable.

Items must be in "new" condition (no indication of use, etc.).  Upon return receipt of the merchandise you will receive a full refund less restocking fee and shipping costs. In the case of orders that qualified for 'Free Shipping' the actual cost of shipping will be deducted from the original receipt total and that amount will be refunded.

You should expect to receive your refund within four weeks of our receipt of your product, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and items you will be returning so we can issue an RMA (return merchandise authorization).

Unauthorized returns (without a RMA) will not be accepted. Unauthorized Returns will not be subject to a refund or credit. Customer has the sole responsibility to arrange shipment of the Unauthorized Return from Vent and Cover back to Customer. Customer assumes all shipping and handling charges for any Unauthorized Return.

*Please note: Custom baseboard cover panels and cut panels are non-refundable. If we supply a panel with a custom cut length, it is final sale.

What if my order arrives with damage or items missing?

Although damage due to carrier negligence is rare, it does happen. We will replace, at our cost, any items that are received with obvious signs of damage and reported to us within 72 hours. A customer also has up to 72 hours after delivery to inspect their order and report any missing item(s). Following this period of time it will be assumed that the order was received in full. Any items missing will be replaced by the manufacturer at no cost.

Vent Covers:

All vent covers are FINAL SALE (with the exception of Quick Ship items) due to the custom nature of the products.

We manufacture each of our covers individually when customers place their order. Based on selection criteria of size, pattern and color/finish there are literally tens of thousands of variations. It is for this reason that we do not stock covers and are unable to accept returns.

PLEASE MEASURE CAREFULLY AND INSURE ORDER IS CORRECT BEFORE PURCHASING.

QUICK SHIP ITEMS  may be returned within 30 days of receipt and require a return authorization number (RMA) so we can process your return quickly. Please contact us by phone or e-mail for return instructions. All returns are subject to 15% restocking fee. 

Any return made by Customer without a return authorization will be considered an unauthorized return ("Unauthorized Return"). Unauthorized Returns will not be subject to a refund or credit. Customer has the sole responsibility to arrange shipment of the Unauthorized Return from Vent and Cover back to Customer. Customer assumes all shipping and handling charges for any Unauthorized Return.

What if my order arrives with damage or items missing?

Although damage due to carrier negligence is rare, it does happen. We will replace, at our cost, any items that are received with obvious signs of damage and reported to us within 72 hours. A customer also has up to 72 hours after delivery to inspect their order and report any missing item(s). Following this period of time it will be assumed that the order was received in full. Any items missing will be replaced by the manufacturer at no cost.

This website is filled with clear documentation but if you are still unsure about something, please give us a call.