Vent Covers: |
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Metal Vent Covers  – 4-5 weeks |
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Resin Vent Covers |
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Wood Vent Covers – 3-4 weeks |
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| Quick Ship items - 1-3 business days |
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Bronze series items - 3 weeks |
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Baseboard Registers - 3 weeks | |
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Gravity Registers - 5 weeks | |
Baseboard Covers: |
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Metal : Most orders ship in 1-3 business days |
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Wood : Most orders ship in 1-3 business days |
Order Status Questions
When Will I Get Tracking?
As soon as your order ships, you'll receive a confirmation email with tracking details.
If you’ve received your order confirmation and your item is within the timeframe listed above, your order is considered In Production.
Why Can’t You Give Me a Specific ETA?
We get it — you’re coordinating installers, designers, and timelines. But here’s the truth:
Most of our products are made to order. That means there's no off-the-shelf inventory, and production timelines depend on finish type, customization, and current shop flow.
Tracking down a single item mid-production would delay not only your order but every other customer’s too.
We prioritize speed and quality by keeping production moving — and we promise to email you with tracking info the moment it ships.
Shipping to Canada?
We’re proud to serve customers across Canada — but please note that Canadian orders follow a slightly different path.
Orders shipping to Canada are consolidated and cross the border through our designated customs facility. Please allow an additional 2–3 weeks for delivery after standard production times. Tracking will be provided once your order clears customs.
No surprise fees — ever.
We handle all import duties, taxes, and customs fees on your behalf, so your order arrives with zero additional charges at your door. It’s our way of keeping things simple, seamless, and frustration-free — even across borders
Still Unsure?
Submit your order number below and we'll double-check for you.